FAQs

A: We strive to provide both the best products at the lowest prices and the fastest service in the industry, with most in-stock orders being filled within minutes of placement.

A: In case an item is out of stock, our website will show you the label of ‘Call for Price’ and you can call our customer Sales Representative to place your order in the backorder.

A: When an item is out of stock after an order has been placed, it is likely due to the fact that stock is not allocated until the order is verified, accepted and processed. In this case, you will be advised of the backorder situation. This is a rare occurrence but stock levels and shipping projections may change by the time the order is shipped.

A: Hard Disk Direct will provide you with the latest delivery information as provided to us by our suppliers. Most items will have an ETA (Estimated Time of Arrival) for each product that is backordered. However, for items where our suppliers do not offer ETAs, we will provide you with the best delivery estimates possible.

Also, you can track the availability of out-of-stock items before making a purchase. You can also request email notifications when items are back in stock, so you can purchase them at your convenience.

A: If the backordered item is discontinued, we will inform you as soon as possible. We will also make every effort to find an alternate product for you. If we are unable to find a suitable replacement product, your order will be canceled.

A: Hard Disk Direct allows customers to place advance orders for new products. We understand that customers want to have the newest products and technology as soon as possible. Your order will be shipped as soon as the product becomes available. We suggest placing your orders early and getting on the backorder list. We will do our best to fulfill backorders in the order they are received.

A: In case, you have ordered an item that is out of stock we will notify you of the backorder status and we will pitch you the alternate products/ items available at the given time.

A: Our electronic interface constantly scans distributors for the best pricing and availability, allowing us to offer the lowest prices on our items. For more information, please visit our Terms and Conditions page on our website.

A: Our products are available for purchase with just one click, and we do not change the price after an order has been placed.

A: Our website provides answers to all questions related to our products' specifications. However, if you are unable to find the information you need, you can reach out to our Customer Service team for assistance. Contact our Customer Service Representative at Customer Support or call +1-800-625-3012 for further assistance.

A: Orders can be placed through our E-commerce website Hard Disk Direct. Additionally, we accept orders through phone, fax, email, and postal mail. Please refer to our Contact Information page for the necessary details.

A: HDD processes most orders immediately upon receipt. Orders placed in the U.S.A before 3:30 pm EST from Monday to Sunday usually ship the same business day. In-stock orders are usually processed within minutes of being placed.

A: Hard Disk Direct will provide updates on the status of your order at every stage. You can check the status of your order by logging into your account on our website and clicking on the Order Status button. We will provide you with the current status of your order.

A: It is possible, but only if the order has not been processed yet (please check your order status). To make changes to your order, please contact our Customer Service Department at Customer Support or call +1-800-625-3012.

Also, you can track the availability of out-of-stock items before making a purchase. You can also request email notifications when items are back in stock, so you can purchase them at your convenience.

A: Please ensure that you have entered your email address correctly. Also, check any spam filters you may have as they may mistakenly filter legitimate emails. Another possibility is that your internet service provider is delaying the email.

To confirm if your order has been placed, you can log into your online order status system. If you do not find your order there, please contact our customer service at Customer Support or call +1-800-625-3012. Our customer support team is available Monday to Sunday from 9:00 am to 8:00 pm.

A: We have experienced a high number of fraudulent credit card purchases from international customers. As a result, we reserve the right to restrict, delay, or void credit card purchases billed or shipped to foreign addresses. To ensure secure payment, we may require payment through wire transfer. Our wire transfer services are available to all customers worldwide and are easy to use.

A: Credit cards are a convenient way for us to verify payments without delay. We also accept American Express, Visa, and Mastercard, however, these cards may take up to 7 business days to be verified.

A: The standard payment terms for credit account customers is 30 days from the invoice date, unless otherwise agreed in writing. If payment is not made by the due date, we reserve the right to charge interest on the outstanding balance at 18% per annum for business customers and 5% per annum for consumers.